Privacy Policy

Last updated: February 2026
The Set Collective (“we”,
“us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and shared when you visit, use our services or make a purchase from thesetcollective.co.uk (the “Site”).


Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including:

  • Web browser type, IP address, time zone, and cookies installed on your device
  • Pages or products viewed, referring websites or search terms, and interactions with the Site

When you make an enquiry or purchase, we collect:

  • Name
  • Billing address
  • Delivery and/or collection address
  • Email address
  • Phone number
  • Payment information (processed securely by third-party providers)
  • Event date

How We Use Your Personal Information
We use your Personal Information to:
Process and manage enquiries, orders and bookings
Arrange delivery and collection
Communicate essential information regarding your rental period
Send Emails
Develop new services, features and improve functionality


Sharing Your Personal Information
We share your Personal Information with trusted third parties only where necessary to operate our rental business, including Shopify to power our online site. We may also disclose Personal Information where required by law or to protect our legal rights.

Legal Basis for Processing Personal Data (GDPR)
We process your personal information only where we are legally allowed to do so. This includes:

  • To fulfil rental bookings, take payments, and arrange delivery and collection
  • To meet legal and accounting requirements
  • To run and protect our business, including preventing fraud and communicating with customers
  • To send marketing emails where you have chosen to opt in


You can withdraw your consent to marketing at any time by using the unsubscribe link in our emails or by contacting us directly.


Security Deposits & Damage Claims
For rental orders, we may process security deposits or retain payment authorisation in line with our rental terms. Personal Information may be used to assess damage, loss, or late returns and to process associated charges. All payment data is handled securely by third-party
payment providers.


Behavioural Advertising
We may use your Personal Information to provide targeted advertising and marketing communications. You can opt out through browser settings or advertising platform controls such as Google or Meta.


Cookies
We use cookies and similar technologies to enhance Site functionality, analyse traffic, and personalise content. You can manage cookies via your browser settings.


Data Retention
We retain Personal Information related to rental bookings only for as long as necessary to fulfil our contractual and legal obligations,
including tax and insurance requirements, unless you request deletion where legally permitted.


PRIVACY POLICY
Your Rights Under GDPR
If you are located in the UK or EEA, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion
  • Restrict or object to processing
  • Request data portability
  • Lodge a complaint with the Information Commissioner’s Office (ICO)
    To exercise your rights, contact us using the details below.


Changes to This Policy
We may update this Privacy Policy to reflect operational, legal, or regulatory changes.


For questions, requests, or complaints relating to data protection:
Email: info@thesetcollective.co.uk
Business name: The Set Collective
Registered address: Basement Flat, 27 Disraeli Road, SW15 2DR