Last updated: February 2026
These Terms & Conditions (“Terms”) apply to your use of thesetcollective.co.uk (the “Site”) and any orders, bookings, rentals, or purchases made through The Set Collective (“we”, “us”, “our”).

By accessing our Site or placing an order, you agree to these Terms.
1. About Us
Business name: The Set Collective
Email: info@thesetcollective.co.uk
Business address: Basement Flat, 27 Disraeli Road, SW15 2DR
Company number 16502478
VAT number: 501 4026 55

2. Eligibility
You must be at least 18 years old to place an order. By ordering, you confirm the details you provide are accurate and you have authority to
use the payment method.

3. Bookings, Orders & Availability
All rental bookings are subject to availability and acceptance. A booking is confirmed only once payment has been received and you have received written confirmation from us. We reserve the right to refuse or cancel bookings due to availability issues, incorrect information, suspected fraud, or operational reasons.
Any payments made for cancelled bookings will be refunded where applicable.

4. Pricing & Payment
All prices are shown in GBP and include VAT where applicable.
Payment is required at the time of booking and are processed securely via third-party providers. Additional charges may apply for delivery, collection, security deposits, cleaning, damage, or late returns.

5. Rental Period
Your Rental Period will be confirmed in your order confirmation, you are responsible for ensuring someone is available for delivery/collection
at the agreed times.

6. Delivery & Collection
Delivery and collection arrangements, including dates and time windows, will be agreed and confirmed in advance.
You agree to:
- Provide accurate address and access details
- Ensure someone is available to accept delivery and collection
- Ensure items are ready for collection as agreed
- If delivery or collection cannot be completed due to circumstances within your control, additional charges may apply. These will be reasonable and proportionate.

7. Cleaning, Damage, Loss & Replacement
We understand normal wear may occur with rental use. However, you may be charged for:
- Damage beyond normal wear
loss of items
- Excessive cleaning required due to misuse
- Any charges will reflect the reasonable cost of cleaning, repair, or replacement. We will always act fairly and transparently. If you notice damage on arrival, you must notify us within 24 hours with clear photos where possible.

8. Payment and Deposits
Payment terms are as stated on the booking confirmation. Where a security deposit may be required which may be used to cover:
- Damage, loss, late return
- Cleaning or replacement costs
- Failed delivery/collection reattempts.
Where applicable, any remaining balance of the deposit will be returned after items are checked in, typically within 5 business days (timeframes may vary by payment provider).


10.Late Returns
Late returns may affect other bookings. If items are not available for collection at the agreed time, additional rental or collection charges may apply. These charges will be reasonable and reflect actual costs incurred.

11. Cancellations & Refunds
At The Set Collective, each rental is carefully reserved for your chosen date. For this reason, our cancellation policy is outlined below and aims to be fair to both you and our business. Cancellations by YouOver 14 days before your rental date- You will receive a full refund of rental fees.

7–14 days before your rental date- You will receive a 50% refund of rental fees.
Less than 7 days before your rental date- Rental fees are non-refundable.
Delivery and collection charges may still apply

12. Changes to Dates - If you need to change your rental date, please contact us as soon as possible. We will always try to accommodate changes where availability allows

13. Cancellations by Us- In the unlikely event that we need to cancel your booking, you will receive a full refund of all amounts paid.

14. Site Use & Acceptable Behaviour
You agree to use the Site lawfully and not to misuse it, attempt unauthorised access, introduce harmful software, or copy or use Site content for commercial purposes without our permission.

15. Intellectual Property
By placing an order with The Set Collective, you grant us permission to use selected images or content featuring our products for marketing and promotional purposes, unless you let us know otherwise in writing.

16. Liability
Nothing in these Terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by negligence or
fraud. To the extent permitted by law:
We are not responsible for indirect or consequential losses. We are not responsible for delays or losses caused by events outside our reasonable control.
Our total liability in connection with any booking will not exceed the amount paid for that order. You are responsible for ensuring the rental items are suitable for your event and venue.

17. Force Majeure
We are not responsible for delays or failure to perform caused by events outside our reasonable control (e.g., severe weather, courier
disruption, strikes, road closures, natural disasters, major system outages).

18.Termination and Recovery
The Company may terminate a booking for non-payment, breach, insolvency, or safety concerns. The company reserves the right to recover Goods not returned at the end of the hire period.

19. Privacy
Your personal data is handled according to our Privacy Policy.

20. Complaints & Contact
If you have an issue, please contact us:
Email: info@thesetcollective.co.uk
We aim to respond within 10 business days.

21. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the courts of England and Wales.